OVNF Flavors Export Service FAQ for Oregon Retailers and Distributors

New orders generally run on bank transfer with a deposit to confirm production and the balance before shipment. Established accounts with order history can discuss milestone-based terms for container programs.

Units ship in sealed inner trays inside five-layer export cartons under 18kg each, with full carton markings. Palletization, stretch wrap and corner protection are standard for container loads.

Confirmed defects are replaced on the next order against photo or video evidence. Pre-shipment AQL inspection keeps defect rates low, and claims are processed against batch records rather than estimates.

Configurations range from compact 10,000-puff devices with 600mAh cells to high-capacity lines, spanning e-liquid volumes of 15ml. Specifications are confirmed per SKU on the quotation sheet.

The range typically spans 20mg nicotine salt, subject to destination regulation. Zero-nicotine versions are offered for markets that restrict nicotine, and strength labeling is adjusted to match local requirements.

Yes — we ship to Italy on a regular basis via sea, air or express depending on volume. Ask for a DDP quotation if you want duties and taxes included, or FOB if your forwarder handles freight.

Sample sets are available for trade buyers evaluating a first order. The sample policy depends on the line and destination; ask the desk for current terms and we will deduct sample cost from the first bulk order where applicable.

Yes. CE certificates, MSDS, UN38.3 battery transport reports and specification sheets are available with orders. Tell us your destination at quote stage so we confirm the exact document set in writing.

Ready-stock orders ship within days; custom or production orders take 12 to 18 working days depending on quantity and season. Sea freight to most major markets follows on top of that, with air freight available for urgent launches.